Withdrawal from the contract
Here you can submit your withdrawal online. After submission, we will send you a receipt acknowledgement by email.
Important: Online withdrawal cannot be initiated for SZÉP Card purchases or business orders with a tax number.
The classic withdrawal statement template is still available: Withdrawal Statement Template
How does it work?
You don't need to log in – just follow these steps, it only takes a few minutes:
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1
Enter your details
Enter your name, order number (you'll find it in your order confirmation email), and the email address you used when ordering.
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2
Load your order
Enter your order number and email address, then click "Load order". If everything matches, your products will appear – you can only continue after that.
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3
Select the products
Check the product(s) you wish to withdraw from. To withdraw from the entire order, don't check anything. If the list is incorrect, you can add a free-text description after loading the order.
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4
Optional details – if you wish
Bank account, phone number and notes are optional, but may help us process your request faster.
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5
Review and submit
After clicking "Continue to summary", review your details and confirm with "confirm withdrawal". You'll receive the receipt acknowledgement by email immediately.